Shipping policy
Processing Time
Most items are made to order. Please allow up to 7 business days for production before your order ships. Custom or configurator-based orders (device mounts, patch panels) may require additional time depending on complexity — estimated production time will be noted on the product page.
Shipping Times & Rates
Once your order ships, you'll receive a confirmation email with tracking. Standard delivery times:
- Domestic (US): 4-6 Business Days
Shipping cost is calculated at checkout based on package weight, dimensions, and destination.
Order Tracking
You'll receive a tracking number by email once your order ships. Please allow up to 24 hours for tracking to update after you receive it.
Address Accuracy
Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can only make changes before the order ships.
Lost, Delayed, or Damaged Packages
We are not responsible for packages lost, delayed, or damaged by the carrier once they leave our facility, but we're happy to help you file a claim. If your package arrives damaged, please contact us within 5 days with photos of the damage and packaging so we can assist.
International Orders
International customers are responsible for any customs fees, import duties, or taxes assessed by their country. These are not included in the shipping cost or product price and are collected by the carrier or customs office upon delivery.
Questions
If you have questions about an order's shipping status, reach out at justin.aqueous@gmail.com and we'll get back to you within 5 business days.